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Alveo can't find server

 
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sylvia.c.morris

Alveo can't find server

Since no one else has posted on this topic, it appears I am the only one having this problem? I awoke thieops morning to this message on my platform. I closed and tried to reopen but it just sits saying, 'finding server'. All my positions were flat before I went to bed so it's not a case of exceeding risk. What is going on with my platform?

Tue, 05/21/2019 - 7:20am
 
jim_15

This is a communication error. Even if you'd exceeded your risk you'd still be able to login to the Alveo platform. The only time I've seen this error is when I tried to install Alveo behind my company's firewall and was not able to make the connection to their servers.

 
sylvia.c.morris

Thx!