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Alveo disconnecting when triggering stops

 

Alveo disconnecting when triggering stops

Hello,

    I was wondering if anyone has experience this problem of Alveo disconnecting when it hits either a stoploss or a takeprofit?

It started out occasionally, but now it's seems that every stop that gets hit, Alveo disconnects and I get the blue wheely things spinning for 15-20 seconds.

I've been in contact with trader support, but the problem just seems to get worse and worse as time and new versions get installed.

Just wondering if anyone else is experiencing this and if you were able to resolve.

I do not see this problem with order closed manually, just the orders closed by stop.

Here is what I see in the log...

 

Thank you,

-Timmy

Tue, 11/03/2015 - 11:09am
 
hermandt1

I have this same problem and did report it twice already but sofar no answer or any improvements in latest update. Yes it seems to be getting worse by the day and the only way to prevent it is by closing the trade manually before it hits the stop or target.

 
hermandt1

I have this same problem and did report it twice already but sofar no answer or any improvements in latest update. Yes it seems to be getting worse by the day and the only way to prevent it is by closing the trade manually before it hits the stop or target.

 
hermandt1

Sorry, I do not know why my remark duplicated itself but I also have another problem since this morning (South African time). My history does not update the amount of pips and my balance for my profits when closing a profitable trade. I see somebody had more or less the same problem in the past and I wonder how it was fixed. Any suggestions?