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Alveo error message on an attempt to Buy

 
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hawianflamingo

Alveo error message on an attempt to Buy

I recived the following message:

Trading functionality on the server has been disabled

Does this happen on holiday weekends?

Sun, 05/29/2016 - 5:57pm
 
FXGold54

It shouldn't, I'm reaching out to Apiary to address the issue

Allen

 
hawianflamingo

Actually, I just read a post about Alveo having a closed window between 21:00 and 22:00 GMT. It was during that time period, about 5:30 Eastern time, which I believe is 21:30 GMT.

I just tried again at 6:14pm eastern and I got the same message

 
hawianflamingo

Thanks for checking in :)

 
FXGold54

I think they fixed that but also I think we are outside of that window

 
milutin.trader

hmm... got the same message trying to close a trade from Friday... lets see what happens next...

 
dannybrown317

same here. been trying. Restated Alveo but to no avail. Which page said it will be closed down. If you could please post a link @ hawianflamingo.

disabled server.png
 
dr.dbeams

I was not aware of this problem and I placed a pending buy in USD JPY. It is going the right way, but keeps blinking "processing." Hopefully when it takes profit, credit will be given for this trade. Might make 15 PIPS.
Good luck everyone.

 
hawianflamingo

http://status.apiaryfund.com/incidents/qt5lnsl0pt7r

That is the link to the info about Alveo hours and the closed time 21:00-22:00 GMT

 
hawianflamingo

I don't think that is the issue, I just tried again and got the same message.

 
Golfer Bill

No orders processing for me. Frustrating to lose practice time, but I guess good to test my patience.

 
Elijah

all sorts of alveo errors tonight, cant close orders, endless errors but still up :)

 
chaffcombe17

Just setting up for the Tokyo session myself. Does anyone know if this problem is still ongoing?

 
hawianflamingo

@dr.dbeams

"I was not aware of this problem and I placed a pending buy in USD JPY. It is going the right way, but keeps blinking "processing." Hopefully when it takes profit, credit will be given for this trade. Might make 15 PIPS.
Good luck everyone."

I had the same "processing" message instead of "filled" on a pending buy, then when I tried to close it, it wouldn't close. I had to "flatten all orders" to get it to close.

 
dannybrown317

Thank you hawianflamingo!

 
Golfer Bill

Orders still not going through and I've not received credit for classes completed over the weekend. Not sure anything will get done until Apiary returns to work. Guess I'll play golf tomorrow.

 
hawianflamingo

Sounds like a good plan @Golfer Bill. I guess I wasn't meant to trade this evening...

 
chaffcombe17

Problem still persists

http://screencast.com/t/MQ1Qoujl

I have to say this really annoys me! On Friday the quote server went done for about 5 minutes during the London open, and now this!

We are all working hard to progress in this endeavour, yet Apiary doesn't seem to be able provide it's most basic obligation; a working trade platform. Every time something like this happens it screws up our stats, and we are paying for the privilege, both in time and money.

 
dr.dbeams

Thanks hawianflamingo! I don't know "flatten" means. I took a few screen shots as it went way past my take profit. I'm afraid I won't get my PIPs if I flatten. Do you know exactly what that means?

Thanks again!
Donna

 
vida.ideal.2020

same here, USD/JPY going the right way but unable to manage the trade....

 
hawianflamingo

Donna,
The orders tab where all your open orders are listed, has red X symbols next to each order. there is an X at the top that says "flatten", when you click it, it closes all your orders.

Your welcome,
Vicky

 
chaffcombe17

Allen: did you have any luck with 'reaching out' to Apiary? Is there anyone there manning the deck?

 
vida.ideal.2020

positive 25 pips should me my result so far but the trade is still "processing"... Anyone knows if there is any type of adjustment or compensation in case I end up loosing this winning trade due to a software issue?

 
hawianflamingo

Oh well, it's officially tomorrow GMT time. I guess I won't get credit for trading today, or rather Sunday. Still not taking trades.

 
coracle15

12:48 am here in New Zealand - the platform has been unresponsive all this morning - something to do with the server by the messages. How did you take that screen shot Donna? Trade from Friday gone in the right direction but not able to flatten.
regards
Liz

 
chancellorsmail

same deal here. Placed a buy stop on the usdjpyat 110.86 at 12:20:50am gmt. It never executed and got on pips. Target was at 110.95 which pair got to but no pips for me.

James

 
chancellorsmail

Also unable to close trade so order still open at 2:44:17am gmt.

James

 
Valerie

It's now 0610 GMT and still no trading capabilities. Oh well, I will use my trading time to study. At least I can see the charts and see what could have happened had I been able to trade.

 
bizjango

Thailand same problem, can not trade on server; server disabled!

 
bizjango

Trading Disabled for Memorial Day
May 30, 04:15 - 21:00 UTC
Maintenance Details
Trading will be disabled for the Memorial Day (U.S.) holiday. Trading is scheduled to resume May 30th at 3:00pm.
May 30, 04:05 UTC

 
jiggerdigger

Complete and utter shambles and, to be blunt, an apology doesn't cut it. You can display links to the status page with the information (which wasn't there at 3am UK time) until the cows come home but it doesn't change the incompetence of it. I'm new to Apiary (3 weeks), although I've been trading forex for ten years - seven profitably and, in all that time I have never had a problem with any other platform or broker. During my first week the Quote Servers weren't working, now Apiary make a random decision to have a day off for no reason whatsoever!! Complete nonsense. I traded as a hobby before but, retiring in a couple of years, thought I 'd take it more seriously. Seems I may have come to the wrong place to pursue that idea. The one trade I did have running which should have been stopped out with a 25 pip loss, is now 75 pips down and rising. Happy days, oh, and in future Apiary, try to get your act together so apologies for this sort of thing are not necessary.

 
questkiddy1

0928 gmt still happening

 
waz

Can't open or close trades..

 
dr.dbeams

Liz - Yes, thanks, I did take two screen shots, and now USD JPY has shot up even higher, so my little 15 PIPs should look very obvious. I guess it can always be done again if the trading time during that period turns out to be a total waste, but I can't believe the system will not count it eventually.

Hope you all have an otherwise happy weekend.

 
tonyqiu1971

HI, all:

I have same problem whenever I startup Alveo, it keep throw error message, and Alveo keep crazy.

what's going , this issue started since 10pm EST last night, still not resolved yet.

Alveo-error.png
 
bigbubba32

Yes no one but Alveo is in charge AGAIN!!!! Apiary really needs to have 24hr service. After all this is a Currency Trading Company and Currencies do trade all but what 11/2 days a week.

 
bigbubba32

Really trying to be nice and polite here not to scare any newbies away, but a person really does have to wonder, What the ^#$*?

 
hawianflamingo

It's a bank holiday in England. So if a major LP is on holiday, it would affect operations.

 
skpate

LP's don't have holidays when markets are open... They can't just decide to take a day off when the markets are open..

 
skpate

In my 2 years at Apiary LP's have never just decided to "take a day off" on a holiday.. Bunch of BS!!!

 
hawianflamingo

http://status.apiaryfund.com/incidents/hrtmn5wymqkw

Here's the latest update. Platform will be back up at 3pm.

 
Fsdudka

Global currency markets are open (only US and Great Britain have bank holidays), thus, we should be able to trade. I attempted to enter two trades and both were not processed. This is situation not acceptable.

Stan Dudka

 
big8sleep

Apiary seems to have consistent (but different) issues that they constantly make excuses for (or apologies) and act like it is "no big deal". As some of you have mentioned.......you lose TIME and MONEY.......both are reasons you and I came to Apiary in the first place. After one of my previous complaints they directed me to the forum for my answers......well, here I am, THANK YOU for sharing that I am not the only one. I was not made aware of any holiday.....EXCEPT that Apiary techies I am sure ARE on holiday. In my opinion, NO excuse for that. IF there is an issue with trading (like there is for ALL of us), there needs to be someone on board to A. Notify us of an issue and B. FIX IT. Studying to "see" if your trade would have worked out is not "oh well", let's see what happens. Stats get fouled up and you don't get funded. You all need to be more insistent and persistent and aggressive with Apiary. Thanks for sharing

 
don_johnson

Small item but I have seen the message in several places that Alveo will be up at 3pm today , is that Eastern Time Zone ?

 
bizjango

If all of you would sign-up for notices to your email, you would have received this Maintenance notice which I posted on this forum some hours ago at 2:50 PM, yes it is a problem for all of us! So here is the notice once again:

Trading Disabled for Memorial Day
May 30, 04:15 - 21:00 UTC

Maintenance Details
Trading will be disabled for the Memorial Day (U.S.) holiday. Trading is scheduled to resume May 30th at 3:00pm.
May 30, 04:05 UTC

 
jwhilton43

got in early this am and put in 2 limit orders, then later got message alveo not open today, orders say processing so can't lose orders checked on different platform both orders going my way so if they got filled i'm ok jim

 
don_johnson

I do not see a TIME ZONE on the Maintenance Message

 
Al

Thanks Bizjango.

 
JT

Don,

As far as I know, Apiary operates under Mountain Time.

3 pm MDT = 1 pm ET if I'm correct.

 
don_johnson

will work with that info until we get the Unshakable Facts ...thanks

 
richard_3

It's the other way around, Jan.
3pm MDT=5pm EDT.

 
findthetrend

Isn't Apiary always closed down from 3 pm to 4 pm MDT? So if it means it's going back to the regular schedule at 3pm MDT, then we really can't trade until 4pm MDT, which means only 1 hour of trading before gmt rollover.

I hope my calculations are off.

 
don_johnson

I emailed Colton to get clarification of the Time Zone ....

 
jiggerdigger

Bizjango, your comment seems to be an excuse for Apiary's incompetence. Sign up to as many email notices as you like but a) if you already had open trades it changes nothing. The information about no trading should have been disseminated two weeks ago not hours and b) this is a currency trading company and not being able to trade when the currency markets are open is a complete nonsense.

What also occurred to me is this: Are there really any funded traders? I mean, really? I ask because I simply cannot get my head around the fact that Apiary would put their money at risk by disabling trading when the markets are open. It doesn't make sense. I am certainly beginning to wonder...

 
skpate

Yes jiggerdigger - I've been funded for 11 months now. And Yes we live traders are dealing with this same holiday situation.. I have an open trade that I can't manage and should have trigged my TP last night for 80 pips.. now sitting around 55 pips.. Shame

 
Toti

It will be unfair for me to complain, when Apiary is offering me the opportunity to trade amounts of money that i wont be able to afford on my own.
I'd been funded before Beeline came up.

 
Elijah

Thanks, Don, clarification on the time zone would be great, I have sea of green orders I cannot close :|

 
bigbubba32

I see the problem as maintence being done Memorial Day? What happened to Friday evening, what happened to Saturday, what happened to Sunday, NO we will wait until Monday!!! Don't Get It!! As a comedian would say "Suck it".

 
Elijah

I m sure of what Shawn was thinking when he cut off the trading for today. Everyone should take a day off, it was a common theme in most of the live trainings on Friday. And today you can count on HV, but I like HV myself, but perhaps its harder for newer traders to bank pips in a choppy HV market, but the market hasn't been too bad today, I am watching the PA on an MT4 at another broker. I tried to get some trades in, seemed like trading started Sunday at 3PM Central time so I missed the open but wasn't able to do anything a couple hours later but get flooded with error messages, because the trading client is disabled, disabling it, should not result in my connection getting flooded with error messages, and at 50Mbps, its not likely the SIM server can really burn up too much of my bandwidth. But it had a hold of about 20% of my CPU occupied with a stead stream of data inbound (error messages)

I am not complaining, and I tend to agree that if they have live traders trading live accounts, they should be able to make their own choices as to trading on holidays. My experience over many years tells me that it is a lot easier for me to bank pips when the markets are thin, and only some of them are open. I never miss thin markets if I can, especially on the OPEN on sunday night. I just love the gaps! Gap up woowho!

 
Elijah

Trading appears to be resuming at 2100 UTC? which is 4PM CDT I think. or 3pm Mountain time

 
Toti

@ elijahmarks
aren't those Sunday's gaps closed by the time Sydney is opening?
I meant, Alveo start running @ five PM, but trading is available @ six PM

 
don_johnson

ok , I did not know the UTC definition, thanks

 
questkiddy1

utc- universal time zone... also know as gmt-greenwich mean time

the post they have is 3pm the server opens up. but they didn't give a time zone
if it's gmt then it will be 11am est monday. which means we should be trading already.

 
bigbubba32

if it's mountain time I guess that would be 1800 eastern. Seems funny they can't post a correct time? Funny = sad

 
coracle15

Maybe Memorial Day is like ANZAC day?

 
coracle15

I have a feeling Apirary might make concessions for those who have had there
streaks disturbed - I'm not one of those but you might like to suggest it if you are badly affected after all it seems as if they were trying to do the honorable thing by strictly observing Memorial day as we Aus and NZ would like ANZAC day observed. Just a thought....

 
coracle15

All looking fine on the platform but unable to place new trades yet...8:18 NZ time

 
Elijah

its open but my Alveo is hung, even after closing it and reopening it, I have several hung orders. cannot place any trades or close any.

 
FriscoBill

I was able to place a simulated trade a few minutes ago. This was my first trade with Alveo. Bit different from MT4, but so far I think its pretty good. Did not appreciate the Server outage since early yesterday. Hope this is not a standard feature (Bug) of Apiary and Alveo.

 
Marek Swiercz

Ah well, at least it's comforting to know that Alveo isn't picking on me alone, lol.
I'm getting exactly the same problem and haven't been able to close a position left open over the weekend.
Unable to place any trades either!
I raised the issue with Apiary Support via an email with a screen shot and I expect we'll hear from them soon.
Best not to be too frustrated. Apiary and Alveo can only grow and get better.

 
skpate

I guess it was 3:00pm Mountain time.. Which is 5:00 eastern or 2100gmt

 
coracle15

All looking fine on the platform. Now placing trades 9:53 NZ time

 
dr.dbeams

All is quiet on the western front. Let's hope it stays that way.

 
dr.dbeams

Oh, spoke too soon and tried trading too soon. Will not trade anymore tonight. Got stuck for awhile, then luckily pressed "flatten," and got out after a few minutes. Phew!