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Alveo not being able to reach liquidity provider

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Alveo not being able to reach liquidity provider

Hi everyone

Relatively new trader here and have been getting better with using Alveo but sometimes when I'm trying to trade I get an error telling me that the liquidity provider cannot be reached.  Is there any easy/quick way to fix this?

Usually it has been ok.  However, I have missed a couple of entries (which is a bit annoying but part of life).  The more annoying situation is that I have also missed a couple of exits (which is worse as it meant that some trades ended much worse than expected as this error can go on for quite a long time on occasions). 

My biggest worry is that this error would prevent a stop-loss from working - is that possible?

Thanks in advance for your help!


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Wed, 10/07/2020 - 6:57am

hi Jeff.

some times i have problem where my trades wont go trough because they are too slow to process and price gets changed (off quote), but i don't get "Disconnected from Server" problem. first thing i can think of is your internet connection. easiest way to test that is when you get same problem next time, try to open a new page on the internet and see if it loads. if it doesn't load you have lost your internet connection for some reason. i say "for some reason" because it can be too many things to count. it can be cables, signal, modem, computer, internet provider or something else. last time i lost connection i tried restarting my router and modem and it didn't work until i restarted my computer.


Thanks straja93!

That might have been it a few times but there are some where websites load and/or the prices keep updating so there had to be some internet connection.


I get this around 7 or at 7pm CST all the time. I've just stopped trading around that time. Got to be careful as well. I've had some big position sizes go through after trying to login maybe 20 mins later.


i see Shawn sometimes getting similar "Disconnected from Server" problem during a Trading Room and doesn't lose connection with the classroom, maybe it's Alveo, but i never get that problem.


I have been having this problem a lot lately, especially today. It’s very frustrating, especially when I am so close to meeting my Gold 1 goals! Any fixes here?


I still have this issue. I see the price moving on my screen, so the internet is connected. But, it just won’t close (or open) trades. I have had profitable trades become losses. It’s very frustrating!

Blake D

Is Alveo down again for everyone else? This is horrible, this has become an everyday thing now where majority of the day the platform doesn't even load. How the fuck do they expect us to succeed at trading when the platform doesn't work 80% of the time? Me thinks maybe it's done deliberately since this often gets swept under the rug and there seems to be no effort at all to address it. Who knows.


I don't know if this will help anyone but Alveo goes into maintenance at 5 mountain time. for me its 7 pm est . You can see the charts moving but cant place orders. it seams to last from 5 min. to over an hour. I try and not have any orders open till its over.


To be fair ... Alveo hasn't been down much lately ... also today not.

Trades have been pretty available to execute on for the past week

Interesting ... let's see what happens on the 4th, when all of the world
is back online again to trade.


"To be fair ... Alveo hasn't been down much lately"

The point we have reached.

No turning back now?


I hope so.

I love Alveo as a trading platform in itself, if it's online ... it's perfect, for me.

If it's down, well ...


Alveo goes down about every day around 7pm for an hour, sometimes 2. It says trades failed to load or something like that.
I think if Shawn got a haircut and shaved Alveo problems would correct themselves. I never had this problem until he grew a beard.

68312E50-0F26-44BA-814A-44E57ADD4385.jpeg D78FEDEE-63C0-4994-B50C-B47FC884F982.jpeg

is trading down because of New Year's Day?



I think you're right! You know what they say, don't make money your life, even if it's 5 trillion dollars a day!
Sounds like a contradiction. I guess that's why I never listen to what they say. (;
Happy New Year!


me thinks you're right mike_smith! Just reached Gold 3...and I'm excited on getting my 2nd payout too.
being home is the pits with nothing to do on New Years Eve. Have a great 2021!!


Ha ha danny I just read that. That's the funniest. Happy New Year!

2020-12-31 19_45_05-Alveo not being able to reach liquidity provider _ Apiary Fund.png

When I try to login, it just says finding server and never loads the program...


It's probably off for the holiday. Try again Sunday night!


Try restarting the router using the reset button. Usually you need a pen to reset it.
Worked for me tonight.


who is the liquidity provider for alveo?