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Alveo software crashes

 
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amclaughlin01

Alveo software crashes

In the Alveo software, if I open up File > ALVEO Settings, whether I change any settings or not it crashes as soon as I close out the dialog box.  Anyone else having this issue?

I am running Alveo version 1.3.4 on Windows 8.1 Pro

 

Thanks

Tue, 06/09/2015 - 2:38am
 
right.edge.trader

I have this issue, too, though it's random. Sometimes it crashes, whether I change a setting or not, other times it doesn't crash, whether I change a setting or not.

I'm running v1.3.4 on Windows 7 Ultimate Service Pack 1

 
vilas

Hi Bees,
I got several reports for this random crash. IT still working to find it out

thank you,
Vilas

 
marionbusch98_1

Have you set you clock-time to match the same server used by alveo server. This was brought up last week or so on loadiing problems>>

 
vilas

IT found the problem and it will be fixed on the next update.
Mean while, if you want to change ALVEO SETTINGS, please activate a chart window (click on one of the charts) before you go to Alveo Settings. It will prevent the crash

thank you,
Vilas

 
amclaughlin01

Thanks for the information, will give it a try.

 
sivakumarsrc

Hello,
I try to open the platform and its asking for update and when it update it says error and i cant able to open the platform
Any help will be highly appreciated
thanks
Siva

 
vilas

Hi sivakumarsrc,
May I know what is your windows version? The latest version 1.3.5 can't run on XP
For details please call support during office hours:
Mon-Thu: 08.00-17.00 MT
Fri: 08.00-15.00 MT

thank you,
Vilas

 
constantins

on my side, it did even worse: It closed a LT trade and decreased my account by more than $200. :)

2015-06-22_21-41-07.jpg
 
a v nath

This closure is due to your risk per trade exceeding 2%.
This is there since Alveo was introduced.
Under column 'close type' you can see 'RISK'.

 
bizjango

Hi, I think the problem was an Alveo problem and not a trade problem; your lot size was 0.01 so if you multiply this by the number of pips lost it should have been roughly $21.16 and not the loss amount of $216.54 send this to your risk manager for review!

 
a v nath

Yes. Bizjango you are right.

I didn't see the lot size.

Looks like a bug in software.

 
4xNorm

Actually $ 2.16 is what it should have been

 
gracebee

I"m having trouble closing orders. I put the cursor on the order and right click waiting to close then it won't close. I was able to highlight the order and hit the delete to close it.

 
4xNorm

Grace have you upgraded to the new 3.5? once you do there will be a red x on the left of order which allows 1 click closing It works well

 
gracebee

yes I did update, now is see that we have a new red X to close the orders. VERY NICE improvement.
Thanks Apiary team!

 
Chuck B

Hi Grace:

You CAN still "HIGHLIGHT" the order and "hit" the DELETE key [this is how I have been doing it - including w/ Alveo Ver. 1.3.5]. BUT it seems now - to me anyway ! - [w/ Ver. 1.3.5] that the "highlighting" can "disappear" so that I then have to "RE-highlight it" when I am ready to close out the trade.

Thank you, NORM for pointing out the "RED X" and its location :-) Maybe you should now change your "name" to Red4xnorm" ??? LOL

- Chuck B.

 
Chuck B

++++++++ SUGGESTION to ALL +++++++++++

Take SCREEN SHOTS F-R-E-Q-U-E-N-T-L-Y !!!! "Just in case"

I have had a few weird "snafu's" **** recently, so I now take S/Shots frequently - BOTH of my Alveo "Orders History" page AND of my Apiary "STATISTICS" page, and I am now including the CLOCK [lower rt. hand corner on my Win. 7] with the S/Shot of the BOTH pages !

**** Specifically, after closing out a trade [so NO "open trade" shows in the ALVEO "Orders" window], the trade will STILL show as an "OPEN TRADE" - above the "Closed Trades" - on the Apiary Statistics page !!! And with a "duration of 22+ HOURS !!!

Furthermore, the trade may also show up as "CLOSED" in my Alveo "Orders History" window - with my initial "closed" profit/loss. But LATER as a BIGGER profit/loss [in my Orders History] when the "open trade" on my Statistics page finally "decides" to close !!!

So BEWARE, and again, take screen shots for "proof" !!!

- Chuck B

 
sivakumarsrc

HI Vilas,
Mine is actually windows 7 and i tried to install in another laptop wiht windows 8 still the same problem.
Actually its updating to 1.36 let me check it out and inform you
thanks a lot for your help
highly appreciated
Siva

 
hakchinoy

lol Chuck B, I couldn't resist this one. . . . So the Alveo snafus have been eating your shorts (and longs), and making you take shots (of apple cider [right?]) afterward. ;)

 
gracebee

lol hak,
thanks Chuck

 
sivakumarsrc

its still crashing and updating all the time

 
Chuck B

GOOD one as always - HAK !!! Make that "HARD" Screen Shots along with some "hard" [90 proof ?!] apple cider - LOL !!!

YW Grace :-)

And THANK YOU Colton and IT Team, ESPECIALLY for "BugFix1" AND "Feature2": this will make my News Trading Setup MUCH easier !!! :-)

- Chuck B

 
blackkm

What does the message: "ERROR Apiary pulse experienced and error" mean? This is repeating over and over in the log?

 
Vlad Coleman

I keep getting an error when trying to open alveo.

 
bizjango

Chuck B, I have experienced the same problem, I thought I was crazy but now I see that another trader has had the same problem!

 
Chuck B

"UPDATE":

I've had NONE of the aforementioned "SNAFU's" since religiously taking screenshots of BOTH my Alveo "Orders History" page AND Apiary "Stats" page after virtually EVERY closed trade - or series of closed trades when trading frequently in a short time span of several minutes !!!

HOWEVER: the Apiary STATS page "current price info" [on any "legitimate" open order] always contains a BIG error of ~ 22 hours (!) in the "Open Duration" time, and frequently a significant error in the "Profit" - at least whenever I think to check it during an open trade.

BUT - and more importantly - the Alveo "ORDERS" window DOES always appear to display the correct "pips" and "profit" values :-)

As does the Apiary "STATS" page on my "closed" trades :-)

- Chuck B

 
Pegasus

Alveo keeps on crashing and I have to log out and re-log in 7 times per day.
And it is getting worse as we are moving towards the open of the US market.

 
bizjango

Today Alveo has gone crazy with its' charts, they are totally wacko! High spikes, trades open and close even if you make a profit it does not show up in your Balance, but the cost always shows up making your trades negative. I thought when I opened the charts this morning that I was looking at some type of indicator rather than a candle chart! I will not trade today!

 
bigbubba32

Yes good idea Bizjango, I placed one trade earlier around 530am est and nothing happened for a while then got up to get something to drink and -46.+ shot right through my sl, it had to come down to my pending order then shot up to catch the rest of those spikes, seems weird that they all end in about the same level.

 
Costa

I have the same problem, it's impossible to trade, this long tales will knock out any SL even 50 pips away!

 
carie

Thank you for letting us know about the issues. We are aware of them and it is currently being worked on. We apologize for any inconvenience. As soon as it is resolved we will follow up on this post.

Thank you all!

 
Al

Thanks Carie

 
tpim847

I'M GETTING " ALVEO IS CURRENTLY NOT AVAILABLE "

 
Colton

For info on what happened to Alveo today, read my post here:

https://apiaryfund.com/node/14071

 
tpim847

whatta shame;; what should be an exuberant day is now not to be seen by me, my first day ever having 9 winners running out of 9 trades and i don't even get the chance to see them.

 
Jason Mertz

Congrats on your first winning day!!

 
tpim847

not my first winning day by far, but my first where all my trades in a given day are winning

 
Jason Mertz

ahhh...sorry.

 
4xNorm

tpim847 you can look in your statistics and see any open trades that are running even when alveo is down

 
tpim847

yeah, i know but thats not as much fun, having to update the page, rather than having them constantly in front of me, plus i can't update my s/l as i may wish.

 
tpim847

check that, none of this is or has been fun, how dare i use that word in such a context;; what i should have mentioned was gratifying

 
luc

Is there any other way to close already open trades? Apart from via the Apple Watch app. I don't have an apple watch ( maybe there is an Apple watch emulator???).

 
keltrev

Alveo platform not working

 
Colton

The OP of this thread had an issue with Alveo crashing when opening the settings view. We found that bug and squished it in 1.3.6, so closing this thread.