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can´t close trades

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can´t close trades

please help!

Order #5 Recieved An Error:
Off-Quote; Request to Liquidity Provider timed out.

Tue, 05/31/2016 - 5:28am

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Finally stopped out of a trade at twice my setting...


Yeah, lost 47 pips instead of 18 pips, the error basically caused the order server to ignore the stop-losses then when the order server came back online, closed the position at the current price


Yesterday, I had a loss also of 26 pips instead of just 20 pips which went beyond my stop. We understand the problems encountered with Alveo, but we should also anticipate and consider this kind of challenges in our trading plans particularly on risk management side.

Happy Trading!