System Messages

This forum is for members of the Apiary Investment Fund. To learn more about how to get involved, sign up now or fill out the form below and preview the training right now!

Helpdesk Reply times?

 

Helpdesk Reply times?

There wasn't really a category for this so threw it in here;

What's the standard reply time for a message sent to support? Sent a couple now and oldest is longer than a week.

I see they use zendesk, but you cant login and see the status of the ticket after you've submitted it. No I need to be patient a little longer?

Thanks!

Jamie

Tue, 06/04/2019 - 9:49am
 
ola0753

I tried messages which didn't work for me. but if I call I usually get an immediate response almost no wait except if when you
call around 5 est. you won't get an answer. I usually call early afternoon 1-4 it seems to work.