System Messages

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Helpdesk Reply times?


Helpdesk Reply times?

There wasn't really a category for this so threw it in here;

What's the standard reply time for a message sent to support? Sent a couple now and oldest is longer than a week.

I see they use zendesk, but you cant login and see the status of the ticket after you've submitted it. No I need to be patient a little longer?



Tue, 06/04/2019 - 9:49am

I tried messages which didn't work for me. but if I call I usually get an immediate response almost no wait except if when you
call around 5 est. you won't get an answer. I usually call early afternoon 1-4 it seems to work.