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Request for connection speeds

 

Request for connection speeds

I'm asking a favor of anybody who has a couple minutes to check his or her internet connection speed.  I've been unable to log in to Alveo for two days, and the only thing support can tell me is my internet connection upload speed doesn't meet the minimum requirement of 3 Mbps.  That's mighty strange, since I've been using Alveo without login problems for more than three months with this same computer and same internet connection.  I live in a small, rural town, and the fastest upload speed available from my internet service provider is 2 Mbps.  I know many of you live in small towns or rural areas with limited choices in internet connections, and I find it hard to believe that everyone participating in the Apiary fund has internet access with an upload speed of 3 Mbps or greater.  I'm curious as to the speeds other traders are using with Alveo.

I appreciate anybody who will go to http://www.speedtest.net/ and check your upload and download speeds and post them here.

Mine just tested at 14.3 Mbps download and 2.4 Mbps upload.  My isp connection plan is for 12/2, and my connection speed consistently tests over 14 and over 2.  (I know this because I check it periodically since upgading to a higher speed a year or so ago and want to be sure I'm getting what I paid for.)  I know my connection speed isn't different now than it's been for the last three months, and isn't the problem logging in to Alveo.  If the connection speed were a problem, quotes would stream erratically and inconsistently, charts would update inconsistently, and order execution would be inconsistent.  Connection speed should have nothing to do with logging into the platform, especially since I've had no trouble logging in with this exact same setup for three months.

Thanks in advance.

Randy

Tue, 09/06/2016 - 1:26pm
 
KenTX

download 2.61 mbps
upload 0.55 mbps

I also live in a rural area and I connect to Alveo without any problems.

 
rd

Wow Ken! Are you on dialup? Ha! I know my connection speed has nothing to do with the login problem. I just need a few responses like yours to convince support to stop telling me my connection speed is the problem. Thanks for replying!

 
Grumblebum

rd: I live in Atlanta so cant help you with speed comparisons, but I wonder if you might have changed Internet browsers recently? I get up to 50mb/sec download and 5mb upload, but I find since being in Windows 10 and Microsoft Edge particularly, my internet performance has been quite poor compared with Win7 and Internet Explorer.

I don't know why that should be, but I continuously get pages that take can eternity to load or just don't load completely with MS Edge and also, Win 10 is constantly hogging your connection with its own update downloads. There are ways to combat win10 hogging your bandwidth, but even so, its a thoroughly abysmal product IMHO and I have seriously considered getting rid of it.

Second thought is if you are on Ethernet or a home WiFi system? If you are on a home WiFi, have you added something to your network that is hogging bandwith in your WiFi? such as phones or portable devices, or camera's around the home. Most such devices don't take a lot of upload space, but its possible. But really, your speedtest would presumably be across that same WiFi system and its not showing any problems.

Short answer is that if nothing at all has changed in your setup or environment, then it can only be either your ISP has changed something (and if they are still meeting their published spec, there is nothing you can do with that) or Alveo has changed somehow.

Sorry I cant be any more help, but I hope you get it fixed soon, I'd be climbing the walls id I couldn't get into Alveo.

Cheers

Steve M.

 
ror4psu

Randy,
Grumblebum's answer is probably closest to the right one. I live in a rural area with DSL and subscribe to 3 down 1 up (although I never get those speeds). I was thinking that your neighbors, or anybody on your system, who are downloading could affect your connection. If a lot of people are using the net, I have noticed much slower usage capabilities. Don't know if that helps or not, but good luck.
John

 
rd

Well so far we have download/upload speeds of:

14.3/2.4 (mine)

2.61/0.55 (no way Alveo should work with these numbers according to the phone support dudes.)

50/5 (did you run the speedtest check, Steve?)

3/1 (are these speedtest numbers, John? If so, you really can't use Alveo, according to support. It's all in your head!)

http://www.speedtest.net/

Please keep 'em coming folks. It takes less than a minute to run the speedtest check, and I'm only asking for your numbers. I appreciate the attempts to help, but what I'm really after is the connection speeds people are running Alveo with, since connection speed was all the phone support guys could offer as the source of my login problem. That doesn't even make sense, and I'm out to prove it. Of course, if you've had this same problem logging in and figured out the solution, by all means let me know! Thanks in advance.

 
Grumblebum

Yes Randy, that's using speedtest.

 
SamuelC

Hi Randy, we're very rural, have DSL, just ran a speed test and it was the fastest I've ever seen at 5.92 download/.49 upload. It is not unusual to have around 4 upload. (It is pretty bad when I see over 5mps as screaming fast :)) I haven't been able to attribute any Alveo issues with my slow internet speed. It isn't uncommon to be watching a movie over our internet connection and still be trading profitably in the evenings...(when there is likely a lot of additional demand on local DSL).

 
kbeach01

Mine is 20.74 / 1.90. Alveo is very inconsistent for me although I seldom have trouble logging in.

 
SamuelC

I might add, because someone mentioned the Edge browser. Edge tends to save trash after having browsers opened for an extended period of time, when it gets bad your computer fan will be struggling to try to cool your computer and at the the extreme, your mouse will seem jerky and internet slow to a crawl. Open a your task manager (control-Alt-delete) and "end task" for Microsoft edge, while doing that you'll see your CPU% and Memory% drop significantly, your computer will cool down and everything will work as per normal. If your browser is set to open at the last locations you can just reopen Edge and it will be fine for several hours.

 
Elijah

:)

speed_CHECK.GIF
 
rd

So far, just two of the seven upload speeds posted meet the minimum 3 Mbps I was told is required to be able to log into the platform. I knew that was nonsense when the guy told me that. Mine is the third fastest of the seven posted, and I'm the only one having login problems. I don't question that the problem might be with my machine. But connection speed is not the problem, as I repeatedly tried to explain to the phone support guy.

Sam, I don't use Edge. Microsoft should be embarrassed to call that thing a browser. But then, Internet Explorer and Firefox will do the same thing as far as causing the cpu to run at 100% when certain web pages are left open for extended periods. I use I.E. for specific web sites and Firefox for others, and occasionally Opera for others. They all have sites they don't work well with, and I'm constantly juggling between browsers to keep the sites open that I want quick access to. I keep two instances of I.E. and two instances of Firefox open at all times, with from six or seven up to thirty plus tabs open in each one. That's in addition to Thunderbird email client and two instances of MetaTrader open at all times, and an occasional RJO Pro futures trading platform. I push my computers kinda hard. But if you can watch movies and have Alveo function properly with your country boy connection, my internet connection should handle just logging in to Alveo with no problems! It's been working since May. It was working Friday. It refused Sunday and continues to refuse. I've got to find out what's wrong. I missed some good trading today.

Thanks for the replies everybody. These few upload speeds prove my point. Now I can concentrate on something besides connection speed as the cause of the login problem.

 
Grumblebum

This is another left-field wildcard, but have you changed your username or logon credentials at all?

I did just three days after joining and I could no longer log on. Support sorted it out for me though.

Steve M.

 
SamuelC

Randy, I would completely remove then reinstall Alveo. Try the beta and see if that works...

 
KenTX

Randy, I only use Firefox for a browser and win 7.
Try closing all applications and use Firefox to connect to Alveo.
If that works, you can add one application at a time to see which one is causing the problem.

 
rd

Nope. No changes to user name or password since I first signed up. I tried a bogus username on the login screen Sunday after umpteen attempts that never got past "Finding server..." It immediately popped up a message saying the username or password was incorrect. That means my login attempts are connecting to something to check my credentials, and that it knows my login information is correct in order to proceed to the "Finding server..." status.

I've uninstalled and reinstalled Alveo twice, once without the option to remove all template and workspace files, and the second time with that option checked. Neither resulted in anything different. I installed the beta version of Alveo and got to the same Finding server status. I checked Windows' firewall settings and added permission for Alveo to have outgoing connections. It already had incoming permission. I checked Windows Defender antivirus program and set it to exclude alveo.exe from being scanned for viruses. I backed up all my configuration files and then deleted the setting.conf file that stores information about the layout. That file is recreated when Alveo is opened (or closed. I can't tell which because I can't open the program.) Nothing I tried resulted in anything other than Finding server. After you click the Login button on the login dialog box, you'll see "Authenticating your credentials" then "Initializing your session" then "Loading account information" then "Finding server..." The first three of those zip past so fast I can barely read them, which tells me everything is okay in those steps. It's only when the status gets to Finding server that progress stops. I've tried everything I know to do. And the only help I got from support was to tell me my connection was too slow. At this point, I know the problem is either that my account is boogered on the quote server, or something is out of whack on my computer. But in either case, connection speed ain't the problem!

 
rd

Oh, and I've done all this troubleshooting without my usual truckload of crap running on the computer. Alveo has had the machine all to itself.

 
findthetrend

Have you tried calling Apiary? I've talked with them about issues before and they can be very knowledgeable as to why something isn't working.

 
rd

Yeah I talked to two different people at Apiary this morning (yesterday morning now) and neither had a clue as to what the problem could be. One of them at least admitted as much, which I appreciated. The other was insistent that that my connection speed was the culprit in spite of the fact that I've had no problems logging in to Alveo in the three plus months I've been using it with this computer and with the same internet connection, and the fact that logging in to the system doesn't require some kind of high speed connection. Where a slow connection would be a problem is with streaming quote data and updating charts and executing orders. I think this little survey of connection speeds that are working for other traders has proven that my connection speed isn't causing my login problem. I commandeered my daughter's computer this evening and installed Alveo on it to see if it would let me log in. No go. It gets as far as "Finding server..." and stops. That pretty much eliminates my computer as being the problem. Now the thing that needs to be looked at is my account's connection to the quote server. I can't do that, and the obstinate guy I talked to this morning wasn't knowledgeable enough to even consider that as the potential problem. I submitted a help ticket after getting off the phone, but haven't received a response yet. Hopefully somebody will be willing to look farther than my connection speed, whether the problem really is with my computer or it's on Apiary's end. I'm betting on the latter, but I'll gladly acknowledge that my computer is at fault if I can just get the problem fixed. I'm missing out on some good trading opportunities this week with three major interest rate announcements. This would've been less painful last week.

 
chaffcombe17

When it comes to internet speeds, you have to bear in mind that Apiary's servers are in VA somewhere (not UT, or next to where you live). That means to do a meaningful Speedtest you have to run a test between your machine and a server based in Virginia. (You can do that by selecting New Server, and selecting one of the available VA servers).

Running Speedtest out-of-the-box will give you a good idea of your local connection speed, but not tell you much about communicating with Alveo.

This is representative of what I'm getting:

Internet Speed.png
 
SamuelC

Wow Malcom, that is incredible speed. An optical connection from Thailand?

 
SamuelC

Randy, completely shut their internet speed argument by finding someone else's broadband, like a hotel? Or, just request they give you a new account. Your issue is ridiculously strange and it appears you've covered all the bases to resolve it.

 
chaffcombe17

Samuel: No, that's from my dedicated server that's in Phoenix, AZ hosted with Codero. Mind you, my internet connection to my ISP here in Thailand isn't too bad - 11ms, 40.0 Mbps, 3.47 Mbps - (optical)

 
findthetrend

Could you use a friend's computer to log on and see if it works on theirs? Then you'd know if it was something related to your own computer. Just a thought.

 
rd

I finally got a reply to my help ticket. It was from the same half-asleep sounding, unhelpful, unknowledgeable dude I talked with on the phone. His email response was that my connection speed is too slow, and that I should upgrade it or go to a mobile hotspot. Great! There has got to be somebody working at Apiary who is willing to do something to at least give the appearance that they're trying to help solve the problem. Lord knows I've done my part in troubleshooting my side. Problem is, I can't troubleshoot Apiary's side. I hate to think I've spent nearly four months and four hundred bucks on this venture only to end up having to cancel my membership in Apiary due to a complete lack of effort from one sleepy, unconcerned kid. I'm at a complete loss as to what to do now.

 
findthetrend

I wish I could think of something to help, but all I can do is share my experience that I have 2 computers that fit the requirements for Alveo, but Alveo only works on one of them. I don't believe the issue is Alveo related because the computer that it's not working on is older and other things (gaming) won't run as well on it either, however, MT4 and another platform work fine on the older computer. Our computer connection and router are all fast, it's just the computer giving us the problem.

Just thought that might give you something to think about in case it is computer related.

 
findthetrend

This is the speedtest from the computer that won't run Alveo.

AttachmentSize
Computer that won't run Alveo.pdf 197.74 KB
 
findthetrend

This is the speedtest from the computer that runs Alveo.

AttachmentSize
Computer that runs Alveo.pdf 165.83 KB
 
SamuelC

Randy, if your computer or your daughter's is a laptop I'd pack it up and go to a hotel, or a hot spot (Starbucks?) and just see if it logs in. (I'd invite you to come here but for the cost in fuel you could get a pretty swanky room at a Hilton :)

 
findthetrend

RD, Oh I didn't see that you did try another computer. Hope you figure something out.

 
rd

Well, the problem seems to be my wifi router. It ain't fixed yet, but I've narrowed it down to that. Taking Sam's suggestion of going somewhere to connect on somebody else's network, I went to my ISP's office and they let me sit in their break room and connect to their wifi. Alveo started right up. I ran speedtest while I was sitting there with Alveo running, and their network had a download speed of 3.35 Mbps and upload speed of 1.40 Mbps. So much for connection speed being the source of my login problem.

I came home and completely reset my router, which wiped out its internet connection settings, and then I was unable to get it connected again. My internet service is packaged with tv and phone service, so it's kind of squirrelly. So now my ISP is sending someone out this afternoon to get my connection set back up. That means I'll never know if just restarting my router instead of wiping it out would've fixed the problem.

I should've checked the router three days ago. I know better than that. I worked as a computer systems technician for three years as on-site support and phone support for networks and database systems in seventeen cattle feedyards in the Texas and Oklahoma panhandles. I know the right questions to ask when somebody has a computer problem. But apparently I failed to ask myself the right questions. I checked everything on the computer and everything in this house but the router and the cat litter box. I guess since all internet related stuff was working right except Alveo, I just dismissed the router as a possible problem. And I'm fairly certain the cat litter box isn't in play.

After making a mess of the router, I set up my phone as a wifi hotspot and connected my computer to the internet through it. Then I tried running Alveo, and it popped right up. I ran speedtest on the phone connection, and it shows 4.88 download and 1.47 upload. Alveo is contentedly streaming quotes and updating charts on this entirely inadequate connection as I type.

Again, I appreciate all the comments and suggestions. For those of you following this saga, I'll give an update after the phone guy sets my connection back up. Keep your fingers crossed!

 
rd

That did it. Internet connection is restored and Alveo is happy. What a nightmare over such a simple problem. As far as I can tell, all I needed to do was restart my router. I'll never know for sure because I made such a mess of it. But restarting the router was all that really happened in this final step. I feel foolish for not thinking to do that at the beginning of this process. I'm gonna say either the sun was in my eyes, or I was tricked because everything else that's connected to the internet was working properly. Yeah, that's it. So if anybody has problems logging in to Alveo for an extended period, and you've had no problems logging in to Alveo previously, and all your other internet stuff is working as it should, remember my hell and restart your router! Also, don't let some wingnut support guy at Apiary try to browbeat you into believing that your connection speed is too slow and you need to either quit Apiary or go sit on the sidewalk in front of the local motel and use its network. That's what that guy actually told me. Well, except for the sitting on the sidewalk part. If I hadn't had a little experience with computers and hadn't been determined to fix the problem instead of accepting what Apiary support told me, I would've had to quit the fund and call it a bust. Thanks again to everybody who showed an interest in helping me solve this problem. You all made me feel like I wasn't alone in the desert with no hope.

Good luck and good trading!

 
SamuelC

Good to hear Randy.

 
chaffcombe17

Glad to hear you have it sorted!

 
Elijah

http://www.speedtest.net/my-result/5648067623 wow fastest ever! :D @ summit