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Video issue: "The media could not be loaded..."

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Video issue: "The media could not be loaded..."

Anyone else unable to play the Zoom videos? I get the following message: "The media could not be loaded, either because the server or network failed or because the format is not supported."

Thu, 03/19/2020 - 3:57pm

yeah, me too. same message


any particular video? got a link?

Just tested from out calendar and no issue,
Just tested in TOTS no issues, with the exception of yesterday which I think has not been linked yet.


It seems like any of the Zoom videos on the Calendar. Like this one:

Tried on different devices, different browsers--no luck.


I tested it, I think the link had not yet been posted.


They announced it a few months ago that you need to click "Open this recording in a new tab" to view it.
It is a little chain button next to the video's title.


@shinkee, that works!! Thanks for helping an idiot. :-)


Yep, the little chain button appears after the video link os posted.


I got the same issue with Zoom. I got it to work by right clicking on the video and opening it in new tab or window.